The Total Package In Business Phone Systems

Contact Center

The Total Package

In Business Phone Systems

Without appropriate equipment, outbound call campaigns, and separating calls between service and sales teams, call management can easily become complicated. Traditionally, establishing and implementing a contact center has been cost-prohibitive and difficult except for large businesses.

By optimizing team efficiency and automating call flow, businesses can concentrate on providing their clients with the most excellent products and services possible – all without the burden of over-priced add-ons and charges.

main key features about this

Some of the basic features can make a huge difference when it comes to managing a call center, such as which operators take the most calls or measuring the time operators spend on calls. Here are some other essential features of Contact Center systems.

  • Automatic call distributor (ACD)
  • Call Recording
  • Call Center Monitoring and Analytics
  • Call control
  • Call Transfer and 3-Way Calling
  • Interactive Voice Response (IVR)

Improve your Business Communications

Excellent communication in the contact center is a vital part of customer service success. When agents have extensive knowledge and understanding of their company’s current practices and values, they can perform their tasks with confidence and skill much better.

Indeed, open communications within a company can lead to realistic goal setting, higher team motivation, lessened expenses, and ultimately more exceptional customer satisfaction.

important things

Being a cloud-based service, the service doesn’t need a complicated installation. You only need to create an account for the agent to let them access the system.

There are various actions you can do to enhance your service levels. These include monitoring intra-day movements, updating forecast accuracy, and making service level reviews a priority every week.

With real-time statistics, supervisors can address challenges as they occur, reduce the damage, and prevent small concerns from growing into major problems.

Our solutions offer several customization alternatives to track the calls, IVR messages, set-up the agent accounts, etc. that you can use to meet the various business-specific requirements.

Yes, the Team Up Telecom system is compatible and can work with almost all the general CRM software to guarantee better sales and support set up for the clients at your contact center.

Features

  • Automatic call distributor (ACD)
  • Call Recording
  • Call Center Monitoring and Analytics
  • Call control
  • Call Transfer and 3-Way Calling
  • Interactive Voice Response (IVR)

Upgrade and save

with Team Up Telecom