Contact Us
Portal

Privacy policy

TEAM UP TELECOM

PRIVACY & DATA GOVERNANCE POLICY PACKAGE

Effective Date: 2026

SECTION 1: PRIVACY POLICY

1.1 Introduction

Team Up Telecom (“Company,” “we,” “our,” or “us”) provides Voice over Internet Protocol (VoIP) services. We are committed to protecting customer data and complying with all applicable U.S. laws, including regulations set forth by the Federal Communications Commission (FCC), including Customer Proprietary Network Information (CPNI) requirements.

1.2 Information We Collect

A. Personal Information

  • Name, address, email, phone number
  • Billing/payment details
  • Account login credentials
  • Business contact information

B. Customer Proprietary Network Information (CPNI)

  • Call detail records (numbers, duration, time)
  • Service usage
  • Subscription and plan data

Note: Call content is NOT recorded unless explicitly enabled by the customer.

C. Technical Data

  • IP address
  • Device identifiers
  • Browser and system data
  • Cookies and analytics data

1.3 Use of Information

We use collected data to:

  • Provide and maintain services
  • Process billing and payments
  • Authenticate users and prevent fraud
  • Meet legal and regulatory obligations
  • Improve service performance

CPNI is used strictly in accordance with FCC regulations.

1.4 CPNI Compliance

We follow FCC CPNI rules including:

  • Customer authentication before disclosure
  • Restricted internal access
  • No unauthorized marketing use
  • Breach notification procedures

1.5 Data Sharing

We do NOT sell personal data.

We may share data with:

  • Service providers (hosting, billing, infrastructure)
  • Emergency services (E911)
  • Legal authorities when required
  • Regulatory agencies

1.6 Emergency Services (E911)

We may share your registered address and phone number with emergency responders.

1.7 Data Security

We use:

  • Encryption
  • Access controls
  • Monitoring systems
  • Security audits

1.8 Data Retention

Data is retained:

  • As necessary for service delivery
  • As required by law or FCC rules
  • For dispute resolution

1.9 Privacy Rights

Users may have rights to:

  • Access data
  • Correct data
  • Delete data
  • Opt out of certain processing

Contact: [Insert Email]

1.10 Cookies

Cookies are used for functionality and analytics. Users can disable via browser settings.

1.11 Children’s Privacy

We do not knowingly collect data from children under 13.

1.12 Updates

This policy may be updated periodically.

1.13 Contact

Team Up Telecom
[Insert Address]
[Insert Email]
[Insert Phone]

SECTION 2: DATA PROCESSING ADDENDUM (DPA)

2.1 Scope

This DPA applies to business customers where Team Up Telecom processes personal data on behalf of the customer.

2.2 Roles

  • Customer = Data Controller
  • Team Up Telecom = Data Processor

2.3 Processing Details

We process data only to:

  • Provide VoIP services
  • Support customer operations
  • Maintain infrastructure

2.4 Security Measures

We implement:

  • Encryption
  • Access controls
  • Staff confidentiality agreements

2.5 Subprocessors

We may use subprocessors (e.g., cloud providers). All are contractually bound to protect data.

2.6 Data Breach

We will notify customers promptly upon discovery of a breach affecting their data.

2.7 Data Deletion

Upon termination, data will be deleted or returned upon request unless legally required to retain.

SECTION 3: ACCEPTABLE USE POLICY (AUP)

3.1 Prohibited Uses

Customers may NOT use services to:

  • Violate laws or regulations
  • Transmit spam or robocalls illegally
  • Engage in fraud or phishing
  • Distribute malware
  • Harass or threaten others

3.2 Network Abuse

Prohibited activities include:

  • Unauthorized access attempts
  • Interference with network operations
  • Excessive or abusive usage

3.3 Enforcement

We may suspend or terminate services for violations.

SECTION 4: LAW ENFORCEMENT REQUEST POLICY

4.1 Disclosure Requirements

We only disclose data when:

  • Required by subpoena, warrant, or court order
  • Required by law or regulatory authority

4.2 Emergency Requests

In emergencies involving risk of harm, we may disclose data consistent with applicable law.

4.3 CPNI Protection

All law enforcement requests involving CPNI are handled in compliance with FCC regulations.

4.4 Request Submission

Requests must be sent to:
📧 [Insert Legal Email]

SECTION 5: CALL RECORDING CONSENT DISCLOSURE

5.1 Customer Responsibility

Customers using call recording features are responsible for complying with all applicable laws.

5.2 Consent Requirements

Depending on jurisdiction, customers may need:

  • One-party consent OR
  • Two-party (all-party) consent

5.3 Notification

Customers must provide proper notice before recording calls.

5.4 Liability

Team Up Telecom is not responsible for misuse of recording features.

SECTION 6: GENERAL LEGAL DISCLAIMERS

  • This policy is designed to comply with U.S. telecom and privacy laws as of 2026
  • It does not constitute legal advice
  • Customers should consult legal counsel for compliance obligations